Draft replies to public shop reviews

One draft public reply per supplied review in a consistent voice, plus a note per review.

Choose one of three approaches. The steps for that option appear below.

Choose an option above. On a phone, swipe the tabs left or right to see all options →

ChatGPT: drafts replies, then applies your fixes

ChatGPT writes the first full draft from your checked notes and applies your exact edits; you check facts twice.

  1. You

    Build the review list

  2. ChatGPT

    Draft the replies

  3. You

    Check every reply

  4. ChatGPT

    Apply your fixes

  5. You

    Approve and save

  1. Copy the reviews into a working list

    Use: You

    Have ready: the public reviews you want to answer. Copy the review texts into a working list, each with a label such as R1, R2.

    Check

    Texts copied exactly as posted; your own shop notes stay separate from the paste list.

  2. Draft one reply per review

    Use: ChatGPT

    Paste the trimmed review list and one line on the shop's voice; ask for one public reply draft per review.

    Details

    What to paste into the tool

    Task: Draft one short public reply per review below, in a respectful, consistent shop voice. Thank the reviewer, acknowledge what they said in general terms, and never confirm or deny private case details in public. Do not invent purchases, visits, resolutions or facts about the shop. Do not offer incentives and never ask anyone to change a rating. Where a review raises something that needs direct handling, draft the public reply as an invitation to contact the shop, and list that review separately under 'follow up directly'. Write 'still to confirm' where a fact was not supplied. Inputs: [paste the trimmed review list] [describe the shop voice in one line].

  3. Check each draft against the review

    Use: You

    Read each draft against the review and the shop's knowledge; mark anything wrong, invented or too revealing for fixing.

    Check

    Each reply is truthful as far as the shop knows, gives away no case detail, offers nothing and pressures no one. Mark any reply that fails.

  4. Apply only your fixes

    Use: ChatGPT

    Apply only your listed fixes; return every review label, its reply and the follow-up flag list.

    Details

    What to paste into the tool

    Task: Revise these review replies applying only my listed fixes. Keep them short and in the same shop voice. Return every review label, its reply and the separate follow-up flag list, preserving or changing flags only as my edits specify. Do not add facts, purchases, resolutions, incentives or rating requests. Inputs: [paste the checked drafts and public-safe follow-up flags by review label] [paste your fixes; write none if there are none].

  5. Approve the replies and save

    Use: You

    Read each reply finally, approve and save it, and handle follow-ups personally.

    Check

    Check the pasted drafts are your checked versions. Each reply is one you are comfortable posting under the shop's name. Posting happens personally, outside this workflow.

Before you paste into any AI tool, remove any confidential information. Put it back at the end.

Tools in this workflow

Deciding between ChatGPT and Claude for this? See the comparison.

Final check

Every fact in the final result is checked against your own records; open questions stay marked still to confirm.

You make the final check and decision; the assistant never sends, posts, activates or promises anything.

Check the result against your original inputs. Approve it before sharing or acting.

Availability notes

Gather the reviews and keep relevant shop records separately for your own checks. Check the review platform's reply rules. Mark facts you cannot verify as not stated.

Steps marked Human are yours to do. Human with an assistant means you give the assistant the stated inputs and check its output before using it.

What still needs checking
  • The assistant, listed as an alternative tool candidate, could not be checked from its official homepage on 2026-10-28 (the page rendered only a sign-in shell), so its capability is not yet checked.
  • The evidence quotes support only a general writing and editing capability for the cited tools; they do not prove draft accuracy, current prices, or regional availability.

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