Choose one of three approaches. The steps for that option appear below.
Choose an option above. On a phone, swipe the tabs left or right to see all options →
A bilingual colleague writes the reply in the customer's language. Lara Translate only back-translates it for a meaning check.
Write the plain English draft
Colleague writes the reply
Back-translate to English
Compare the two versions
Lead decides readiness
Use: You
Have ready: the customer message and the agreed answer. Write the agreed answer as a plain English draft.
Check the draft says only what was agreed.
Use: The bilingual colleague
Write the reply in the customer's language from the English draft.
Check facts, names and numbers match the English draft.
Use: Lara Translate
Translate the reply back to English as a cross-check, following the saved instruction text.
What to paste into the tool
Instructions for the person, not text to paste into Lara Translate: Select the customer language as the source and English as the target. Paste only the reply with personal details replaced by placeholders. Save the English result for comparison with the agreed English draft. Record unclear phrases yourself for the bilingual colleague to check.
Use: You
Compare the English back-translation with the agreed English draft and list the differences. Treat it as unchecked until compared.
Check every difference is explained by the colleague or fixed.
Use: The support lead
Read the final reply start to finish and give a go/no-go note for the owner to send themselves.
Check nothing has been sent or published, and every still-to-confirm item is still marked.
DeepL Translator translates the message and builds the reply from your agreed points, with an approved glossary if available.
Write the agreed points
Translate and build reply
Compare a back-translation
Colleague reads for meaning
Lead decides readiness
Use: You
Have ready: the support lead's agreed answer and the customer message. Write the agreed answer as short English points.
Check the points say only what was agreed, with nothing added.
Use: DeepL
Translate the customer message to English, then build the reply from the agreed points, using an approved glossary if the plan has one.
What to paste into the tool
Instructions for the person, not text to paste into DeepL Translator: Confirm the customer language; if it cannot be confirmed, stop. Translate only the customer message with personal details replaced by placeholders into English. In a separate translation, translate only the agreed answer points with placeholders into the confirmed customer language, as full sentences the customer can read. If an approved glossary is available for this language pair and plan, apply it; otherwise mark glossary support still to confirm. Save both results for human review. Check names, numbers, dates, amounts and placeholders yourself.
Use: You
Ask the bilingual colleague to translate the reply back to English without seeing the draft, then compare the two English versions.
Check the back-translation preserves the draft's facts; list all differences. Repeat the translation and check if needed.
Use: The bilingual colleague
Read the translated reply for meaning and tone, with the back-translation and differences list.
Is it correct and polite? If no such person is available, mark it "unchecked" and stop.
Use: The support lead
Read the final reply start to finish and give a go/no-go note for the owner to send themselves.
Check nothing has been sent or published, and every still-to-confirm item is still marked. Check the result against your original inputs. Approve it before sharing or acting.
Google Translate translates the message and builds the reply from your agreed points. A bilingual colleague back-translates for comparison.
Write the agreed points
Translate and build reply
Compare a back-translation
Colleague reads for meaning
Lead decides readiness
Use: You
Have ready: the support lead's agreed answer and the customer message. Write the agreed answer as short English points.
Check the points say only what was agreed, with nothing added.
Use: Google Translate
Translate the customer message to English, then build the reply from the agreed points, following the saved instruction text.
What to paste into the tool
Instructions for the person, not text to paste into Google Translate: Confirm the customer language; if it cannot be confirmed, stop. Select that source language and English as the target, then paste only the customer message with personal details replaced by placeholders. Save the English result for review. In a separate translation, select English as the source and the customer language as the target, then paste only the agreed answer points with placeholders. Save both results. Check names, numbers, dates, amounts and placeholders yourself; the tool is not being asked to follow these instructions.
Use: You
Ask the bilingual colleague to translate the reply back to English without seeing the draft, then compare the two English versions.
Check the back-translation preserves the draft's facts; list all differences. Repeat the translation and check if needed.
Use: The bilingual colleague
Read the translated reply for meaning and tone, with the back-translation and differences list.
Is it correct and polite?
Use: The support lead
Read the final reply start to finish and give a go/no-go note for the owner to send themselves.
Check nothing has been sent or published, and every still-to-confirm item is still marked. Check the result against your original inputs. Approve it before sharing or acting.
Best when: A bilingual colleague is free and the reply matters
What it does: The colleague writes; Lara Translate cross-checks
Strong at: AI only checks; you write
Limit: Needs a colleague with time
Free plan: Yes
Best when: Product names and fixed terms must stay consistent
What it does: DeepL Translator translates; a colleague back-checks
Strong at: Glossaries keep product terms consistent
Limit: Glossaries are a pro feature
Free plan: Yes
Best when: You need a quick check across many languages
What it does: Google Translate translates; a colleague back-checks
Strong at: Copy-and-translate across many languages
Limit: Accuracy for support replies is not stated
Free plan: Yes
Before you paste into any AI tool, remove any confidential information. Put it back at the end.
Translate the customer message to English and the draft reply back to English, and compare both with the originals.
Check names, numbers, dates and amounts are unchanged.
Mark any phrase that could be rude or too formal in that language as "not stated" for the speaker to decide.
Check the result against your original inputs. Approve it before sharing or acting.
Plan, price, language coverage and data-handling terms for each tool are not listed on the pages we checked.