Choose one of three approaches. The steps for that option appear below.
Choose an option above. On a phone, swipe the tabs left or right to see all options →
DeepL Write suggests alternatives for your pasted text. You list and check every change against the original.
Mark the fixed facts
Read rewording ideas
List and check changes
Second reader for tone
Lead decides readiness
Use: You
Have ready: the draft reply and the customer message. Mark the facts, dates, amounts and promises in the draft reply that must not change.
Check the list against the original draft and the customer message.
Use: DeepL Write
Paste only the checked passage into DeepL Write and read its alternatives. Your must-not-change list stays with you, not pasted.
What to paste into the tool
[paste your checked passage]
Use: You
Compare the reworded draft with the original yourself: list every change and mark each one that touches a fact, date, amount or promise.
Check every fact, date and amount matches the original, no new promise, apology or refund appeared, and the tone stays calm and respectful. Treat the reworded draft as unchecked until compared. If unsure, keep the original sentence.
Use: The second reader
Read the marked-up draft and comment on tone and accuracy.
Would you be comfortable receiving this? Flag anything cold, defensive or over-promising.
Use: The support lead
Read the final draft start to finish and give a go/no-go note for the owner to send themselves.
Check nothing has been sent or published, and every still-to-confirm item is still marked.
Gemini in Workspace rewrites and lists every change. Grammarly polishes the checked draft. A second reader and the lead check.
Mark the fixed facts
Rewrite and list changes
Check the change list
Polish wording only
Second reader for tone
Lead decides readiness
Use: You
Have ready: the draft reply and the customer message. Mark the facts, dates, amounts and promises in the draft reply that must not change.
Check the list against the original draft and the customer message.
Use: Google Workspace with Gemini (Docs, Sheets, Slides)
Ask it to rewrite the draft in a calm, plain, respectful tone, then list every change against the original and the must-not-change list.
What to paste into the tool
Rewrite the draft below in a calm, plain, respectful tone. Keep every item on the must-not-change list word for word. Do not add apologies, promises, refunds or new facts. If unsure, leave the sentence as it is. Must-not-change list: [paste list] Draft with personal details replaced by placeholders: [paste draft] Compare the two drafts below. List every change between them. Mark each change that touches a fact, date, amount or promise, and each sentence that adds an apology, promise, refund or new fact. Must-not-change list: [paste list] Original draft: [paste original] Reworded draft: [paste reworded draft]
Use: You
Compare the marked change list with both drafts. Treat the reworded draft as unchecked until every change is checked.
Check every fact, date and amount matches the original, no new promise appeared, and the tone reads calm and respectful.
Use: Grammarly
Run the checked draft through Grammarly for spelling, grammar and punctuation only, keeping every fact, date, amount and promise unchanged.
What to paste into the tool
Fix spelling, grammar and punctuation in the draft below. Keep every fact, date, amount and promise word for word. Do not add apologies, promises, refunds or new facts. Checked draft: [paste checked draft]
Use: The second reader
Read the marked-up draft and comment on tone and accuracy.
Would you be comfortable receiving this? Flag anything cold, defensive or over-promising.
Use: The support lead
Read the final draft start to finish and give a go/no-go note for the owner to send themselves.
Check nothing has been sent or published, and every still-to-confirm item is still marked. Check the result against your original inputs. Approve it before sharing or acting.
You edit the draft for tone first. Gemini in Docs only offers one alternative wording to compare against yours.
Mark the fixed facts
Edit for tone by hand
Offer one alternative
Take the better wording
Lead decides readiness
Use: You
Have ready: the draft reply and the customer message. Mark the facts, dates, amounts and promises that must not change.
Check the list against both texts.
Use: You
Rewrite the draft yourself in a calm, plain, respectful tone.
Check the facts match the list. Nothing added.
Use: Google Workspace with Gemini (Docs, Sheets, Slides)
Ask for one alternative wording of your rewrite, for comparison only, with each change listed separately.
What to paste into the tool
Give one alternative wording of the reply below for comparison only. Keep every item on the must-not-change list word for word. Do not add promises or apologies. List each change separately. Must-not-change list: [paste list] Human rewrite with personal details replaced by placeholders: [paste rewrite]
Use: You
Compare both versions line by line and take only wording that is clearly better. Treat the alternative as unchecked until compared.
Check every fact, date and amount matches the list. Nothing added.
Use: The support lead
Read the final draft start to finish and give a go/no-go note for the owner to send themselves.
Compare every fact, date, amount and promise with the original reply. Read the final draft as a second person; check the tone is calm and respectful. Check nothing has been sent or published and anything not known yet is still marked.
Best when: You want small, controlled edits you can inspect
What it does: DeepL Write suggests; you list and check changes
Strong at: Word and sentence alternatives keep edits small
Limit: Following a must-not-change list: not stated (as of 2026-10-29)
Free plan: Yes
Best when: The draft needs a bigger rewrite, not small tweaks
What it does: Google Workspace with Gemini (Docs, Sheets, Slides) rewrites; Grammarly polishes
Strong at: Lists every change for you to check
Limit: Keeping must-not-change items word for word is not covered
Free plan: Google Workspace with Gemini (Docs, Sheets, Slides): Paid plan needed; Grammarly: Yes
Best when: You want a person writing first, AI as second opinion
What it does: You rewrite; the tool offers one alternative
Strong at: You stay the author throughout
Limit: Slower than the tool-led paths
Free plan: Paid plan needed
Before you paste into any AI tool, remove any confidential information. Put it back at the end.
Compare the new draft against the original line by line: no fact, date, amount or promise added, dropped or changed.
Check there is no apology or promise the support lead has not agreed.
Read aloud once as if you were the upset customer.
Check the result against your original inputs. Approve it before sharing or acting.
Plan, price, language coverage and data-handling terms for each tool are not listed on the pages we checked.