What to paste into the tool
Apply the two supplied metric definitions below to the same ticket sample. For each row keep a stable row ID, the ticket ID and the original values exactly as supplied. Record both counts, the denominators and any excluded rows, showing the calculation so it can be checked. List rows with missing data as still to confirm; do not resolve missing facts by inference. Do not say performance improved or declined because of a rule change and do not infer staff performance or protected traits. Use only the supplied material. Do not send, publish, assign, execute or commit anything.
Pasted below as text is a checked worksheet applying two supplied metric definitions to the same ticket sample. Do not calculate and do not write or run any code, including Python; work from the supplied figures only. If you start to run code, stop and say so. Draft a bridge that separates the effect of the definition change from the difference in the sample. Keep every ticket ID, row reference and original value exactly as supplied, state denominators, missing items and remaining differences, and do not say performance improved or declined because of a rule change. Use only the supplied files. List anything missing, contradictory or unchecked as unresolved; do not fill gaps by inference. Do not repeat passwords, authentication codes, session tokens or payment details, and keep customer details to the minimum needed. If sources or a qualified reviewer are missing, label the output incomplete. Do not send, publish, assign, execute or commit anything. Use only the supplied metric definitions, cohort boundaries and clock rules; state denominators and missing data; do not infer staff performance or protected traits.