Calculate support metrics using the agreed definitions

A draft metric workbook specification with calculations reconciled to the ticket export.

Choose one of three approaches. The steps for that option appear below.

Choose an option above. On a phone, swipe the tabs left or right to see all options →

ChatGPT: maps fields and drafts the specification

ChatGPT maps export fields to the metric definitions and drafts the specification. You recompute every figure yourself.

  1. You

    Prepare the export bundle

  2. ChatGPT

    Map fields, draft specification

  3. You

    Reproduce and finish

  1. Have ready: the export and metric specifications

    Use: You

    Remove credentials and payment details the metrics do not need from the export; bundle with the supplied metric specifications; note the row count.

    Check

    Check the bundle holds only supplied, approved material, with no passwords, authentication codes, session tokens or payment credentials.

  2. Map the fields, draft the specification

    Use: ChatGPT

    In one ChatGPT chat, ask for the mapping table to the metric definitions, then the workbook specification from the reconciled table only.

    Details

    What to paste into the tool

    Task: Draft mapping table of each metric's numerator, denominator, exclusions, clock rule and as-of time mapped to export fields, with unresolved data gaps. From the attached export and metric specifications, build the mapping table: for each metric, the numerator, denominator, exclusions, clock rule and as-of time from the specification, and the export fields they map to. State every denominator and any field the export does not contain as missing data. Do not infer definitions; apply only the supplied ones. Task: Draft metric workbook specification with reconciled calculations; Explicit unresolved data notes and a proposed next human decision, not an executed action. Using only the reconciled mapping table pasted below, draft the specification: each metric with its numerator, denominator, exclusions, clock rule, as-of time and reconciled value, followed by the unresolved data notes. State denominators and missing data explicitly. Do not infer staff performance or any protected trait.

  3. Reproduce every figure and finish

    Use: You

    Check every mapping against the specifications, calculate every metric independently from the retained export, correct in the same chat, close as preparation only.

    Check

    Check numerators, denominators, exclusions and as-of times reproduce from the mapping table. Do not resolve missing or contradictory facts by inference. Settle recipient scope and authority separately; preparation only.

Before you paste into any AI tool, remove any confidential information. Put it back at the end.

Tools in this workflow

Deciding between ChatGPT and Claude for this? See the comparison.

Final check

Never paste credentials or full payment details.

Suggestions and preparation only. Do not send, publish, change records or accounts, assign work, execute code, initiate a purchase, or commit a remedy or deadline. A human separately approves any downstream action.

Use only the supplied case evidence and approved rules; preserve source references, applicability dates and unresolved facts.

Cut down customer information in drafts and handoffs; do not request or reproduce passwords, authentication codes, session tokens or payment credentials.

If required source material or a qualified reviewer is missing, return a clearly labelled incomplete draft rather than inventing a result.

Use supplied metric definitions, cohort boundaries and clock rules; state denominators and not stated data. Do not infer staff performance or protected traits.

Check the result against your original inputs. Approve it before sharing or acting.

What still needs checking
  • Current plan limits (upload allowances, credits, usage caps) change; re-check the cited page on the day of use.
  • Metric definitions and clock rules are supplied per reporting cycle; a definition change requires re-mapping in every option.

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