Draft an incident update saying what changed and what hasn't

A draft incident update separating what changed from what has not.

Choose one of three approaches. The steps for that option appear below.

Choose an option above. On a phone, swipe the tabs left or right to see all options →

Claude: builds the worksheet and drafts the update

You supply the approved notice and facts. Claude builds the worksheet and draft. You check every row.

  1. You

    Collect the approved inputs

  2. Claude

    Build worksheet and draft

  3. You

    Check and decide

  1. Have ready: the approved notice and new facts

    Use: You

    Collect the previous approved notice, the new incident facts, and the approved rules, scope and as-of dates from the service owner, keeping source IDs.

    Check

    Check only the approved notice and new facts are included, with source IDs, and no passwords, authentication codes, session tokens or payment credentials.

  2. Build the worksheet, draft the update

    Use: Claude

    In one Claude chat, add the notice and new-facts bundle with source IDs; ask for the change worksheet, then the draft update and open-questions list.

    Details

    What to paste into the tool

    Task: Draft change worksheet listing each statement as changed, unchanged or unclear with its evidence. Use only the supplied notice and new facts. Go through the notice statement by statement. For each one write a row with the statement, the new fact that bears on it with its source ID and exact quote, and a status of changed, unchanged or unclear. Keep customers who remain affected as their own row. Task: Draft update with changed and unchanged facts marked; Open questions on remaining impact and proposed next human decision. Write an update for customers in plain language. Mark which points changed and which stayed the same, and state a change only where the worksheet shows new evidence. Say plainly who is still affected. Put the open questions in a separate list. Tie each open question to a worksheet row.

  3. Check the worksheet and draft, then decide

    Use: You

    Check every worksheet row and draft claim against the originals, correct them in the same chat, and close the work as preparation only.

    Check

    Check wording, dates and who is affected; leave unproven changes unclear. Settle recipients and authority for any later use separately; this draft is not approval to send.

Before you paste into any AI tool, remove any confidential information. Put it back at the end.

Tools in this workflow

Deciding between ChatGPT and Claude for this? See the comparison.

Final check

Never paste credentials or full payment details.

Every changed claim carries new evidence, and the remaining impact is stated plainly.

Every statement in the draft traces to a checked row with a source ID.

Gaps stay visible as gaps; none is filled by inference.

No credentials of any kind are copied.

The named reviewer confirms the evidence and the draft; completion is preparation only.

Check the result against your original inputs. Approve it before sharing or acting.

What still needs checking
  • The OpenAI source pages do not say which ChatGPT plan, data-control setting or retention terms the team holds; confirm them before uploading confidential case material.
  • Plan limits and credits change; re-read the cited vendor pages on the day of use.
  • Which customers remain affected is a fact supplied with each case; no option assumes it.

Share this page