Check that a proposed complaint resolution is internally compatible
A draft remedy dependency and conflict matrix with a coherent review-only response order.
Choose one of three approaches. The steps for that option appear below.
Choose an option above. On a phone, swipe the tabs left or right to see all options →
Coda: extracts the remedies and drafts, you check
Coda builds the dependency table, then drafts the conflict matrix. You check the table first, then the draft.
You
Collect the case material
Coda
Extract the remedies
You
Check the table
Coda
Draft the matrix
You
Check the draft
Have ready: complaint, remedy lines, rules, action status
Use:You
The mixed complaint, proposed remedy lines in a draft reply, supplied remedy dependency and exclusivity rules, and case action status.
Check
Check your organisation's rules before uploading case material to any tool; this record does not establish that upload is permitted. Never paste credentials or full payment details.
Extract each remedy with prerequisites and status
Use:Coda
Add the case material to Coda and ask for a dependency table: one row per proposed remedy with prerequisites, exclusions, current status and rule reference.
Details
What to paste into the tool
Task: Dependency table: one row per proposed remedy with prerequisites, exclusive alternatives, current status and rule reference. List each proposed remedy from the draft reply with its prerequisites, any remedy it excludes and its current status, each with the supplied rule reference. Check every pair of proposed remedies and every prerequisite, and list each pair as compatible, exclusive or not stated. Write not stated where the rules or status do not say. Do not choose a remedy. Do not run code, send anything or change any record.
Check the table against the originals
Use:You
Compare every worksheet row with the original material; correct rows and fill gaps with not stated.
Check
Check proposed action identity, pending actions and every dependency or exclusivity edge against the original evidence.
Draft the conflict matrix and response order
Use:Coda
Give the corrected table to Coda and ask for a conflict matrix and a conditional response order that keeps incompatible remedies as explicit alternatives.
Details
What to paste into the tool
Task: Draft remedy dependency and conflict matrix with a conditional review-only response order. Using only the corrected dependency table, draft a conflict matrix and a conditional response order. Cover every remedy pair and prerequisite from the table. Keep incompatible remedies as explicit alternatives. Do not choose a remedy, invent a sequence or state an entitlement. Do not run code, send anything or change any record.
Check the draft and share as draft only
Use:You
Mark open questions and hand the draft to its owner as a draft only.
Check
Check prerequisites precede dependent proposals and mutually exclusive options never appear as simultaneous commitments; no remedy is selected or initiated. Preparation only.
Gemini Notebook: builds the table and matrix, you check
Gemini Notebook builds the dependency table, then drafts the conflict matrix from it. You check and correct both.
You
Collect the case material
Gemini Notebook
Build table and matrix
You
Check against originals
Have ready: complaint, remedy lines, rules, action status
Use:You
The mixed complaint, proposed remedy lines in a draft reply, supplied remedy dependency and exclusivity rules, and case action status.
Check
Check your organisation's rules before uploading case material to any tool; this record does not establish that upload is permitted. Never paste credentials or full payment details.
Build the table and draft the matrix
Use:Gemini Notebook
Give the case material to Gemini Notebook: ask for the dependency and exclusivity table, then the conflict matrix and a conditional response order.
Details
What to paste into the tool
Task: Dependency and exclusivity table. Using only the material below, extract the proposed remedy actions, prerequisites and current states into one row per proposed remedy: prerequisites, exclusive alternatives, current status and rule reference. Point to the source text for each entry. Do not choose a remedy, invent rules or states, or add facts. Do not run code, send anything or change any record.
Task: Draft remedy dependency and conflict matrix with a conditional review-only response order. Using only the dependency table, draft a conflict matrix and a conditional response order. Cover every remedy pair and prerequisite from the table. Keep incompatible remedies as explicit alternatives. Do not choose a remedy, invent a sequence or state an entitlement. Do not run code, send anything or change any record.
Check the table and matrix against the originals
Use:You
Check the table and the matrix against the originals; correct them; mark open questions and hand the draft to its owner as a draft only.
Check
Preparation only.
Notion AI: extracts the remedies, you write the matrix
Notion AI builds the dependency table. You check it and write the conflict matrix yourself.
You
Collect the case material
Notion AI
Extract the remedies
You
Check the table
You
Write the matrix
You
Check the draft
Have ready: complaint, remedy lines, rules, action status
Use:You
The mixed complaint, proposed remedy lines in a draft reply, supplied remedy dependency and exclusivity rules, and case action status.
Check
Check your organisation's rules before uploading case material to any tool; this record does not establish that upload is permitted. Never paste credentials or full payment details.
Extract each remedy with prerequisites and status
Use:Notion AI
Add the case material to Notion AI; ask for a dependency table with each remedy's prerequisites, exclusions, current status and rule reference.
Details
What to paste into the tool
Task: Dependency table: one row per proposed remedy with prerequisites, exclusive alternatives, current status and rule reference. List each proposed remedy from the draft reply with its prerequisites, any remedy it excludes and its current status, each with the supplied rule reference. Check every pair of proposed remedies and every prerequisite, and list each pair as compatible, exclusive or not stated. Write not stated where the rules or status do not say. Do not choose a remedy. Do not run code, send anything or change any record.
Check the table against the originals
Use:You
Compare every worksheet row with the original material; correct rows and fill gaps with not stated.
Check
Check proposed action identity, pending actions and every dependency or exclusivity edge against the original evidence.
Write the conflict matrix by hand
Use:You
Write the conflict matrix and conditional response order by hand from the corrected table, keeping incompatible remedies as explicit alternatives.
Check
Check prerequisites precede dependent proposals and mutually exclusive options never appear as simultaneous commitments; no remedy is selected or initiated.
Check the draft and share as draft only
Use:You
Mark open questions and hand the draft to its owner as a draft only.
Check
Preparation only.
Compare the three approaches
Option A: Coda: extracts the remedies and drafts, you check
Best when: The team works in linked tables with AI columns
What it does: Coda extracts and drafts; you check both
Strong at: AI columns generate content from table data
Limit: Product also named Superhuman Docs; confirm current name
Free plan: Yes
Option B: Gemini Notebook: builds the table and matrix, you check
Best when: Each extracted claim should cite a source quote
What it does: Gemini Notebook builds the table and drafts; you check
Strong at: Answers cite quotes from the loaded sources
Limit: Vendor says the tool can make mistakes; check everything
Free plan: Yes
Option C: Notion AI: extracts the remedies, you write the matrix
Best when: Case material sits in Notion databases
What it does: Notion AI extracts; you check and write
Strong at: Autofill pre-fills properties for row-by-row checking
Limit: AI access can be temporarily reduced with usage
Free plan: Paid plan needed
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