Choose one of three approaches. The steps for that option appear below.
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ChatGPT computes the intervals and lays out the aging table from your histories and clock rules. You check the numbers.
Have ready
Compute and lay out
Check and approve
Use: You
Collect the ticket histories and the supplied service clock rules, scope and as-of dates.
Never paste credentials or full payment details. Check each ticket ID still matches your records.
Use: ChatGPT
Ask ChatGPT to compute status intervals, eligible time and wall-clock age, flag inconsistent rows and lay out the aging table.
What to paste into the tool
Task: Interval sheet and draft aging table showing eligible time and wall-clock age; explicit unresolved questions and proposed next human decision, not an executed action. Using only the pasted ticket histories and the clock rules I pasted, compute each ticket's status intervals, eligible-time totals and wall-clock ages from the rule text, list every row whose stated rule, eligible-time total or age looks inconsistent with the rule text, then lay out the aging table with the as-of time. If a status has no stated rule, mark the rule UNRESOLVED instead of choosing one. Use only the supplied case evidence and rules. Do not request or reproduce passwords, authentication codes, session tokens or payment credentials. Do not send, change records or accounts, assign work or commit any remedy or deadline. Mark every missing or contradictory fact as still to confirm instead of inferring it.
Use: You
Recompute a sample by hand, check every flagged row and unresolved rule, then approve or hold.
Do not resolve missing or contradictory facts by inference. Nothing leaves this workflow without your approval. Every case has an as-of time and an applied or unresolved clock rule.
Julius AI computes the intervals and lays out the aging table from the supplied clock rules. You check the numbers.
Have ready
Compute intervals
Check the numbers
Lay out the table
Check and approve
Use: You
Collect the ticket histories, the supplied service clock rules and the approved rules, scope and as-of dates.
Check every status is covered by the supplied rules or noted as having none. Never paste credentials or full payment details.
Use: Julius AI
Upload the histories and clock rules; ask Julius AI for the interval sheet with statuses that have no rule listed as unresolved.
What to paste into the tool
Task: Interval sheet plus rule coverage list. Using only the uploaded ticket histories and the supplied service clock rules: for each ticket, compute the status intervals, the eligible time and the wall-clock age, applying the supplied rule for each status and noting the as-of time. List every status value that has no supplied rule as unresolved, with the ticket IDs and rows where it appears; do not guess rules for missing statuses. Use only the supplied case evidence and rules. Do not request or reproduce passwords, authentication codes, session tokens or payment credentials. Do not send, change records or accounts, assign work or commit any remedy or deadline. Mark every missing or contradictory fact as still to confirm instead of inferring it.
Use: You
Check the interval sheet against the histories and clock rules before any drafting.
Recompute a sample; every status with no rule stays unresolved.
Use: Julius AI
Ask Julius AI to lay out the aging table and summary from the checked interval sheet.
What to paste into the tool
Task: Draft aging table showing eligible time and wall-clock age. Using only the checked interval sheet, group the tickets into the reviewer-specified bands, show each ticket's eligible time and wall-clock age with the as-of time, list the unresolved clock transitions, and close with the unresolved questions and a proposed next human decision. Do not send, change records or accounts, assign work or commit any remedy or deadline. Mark every missing or contradictory fact as still to confirm instead of inferring it.
Use: You
Read the draft table against the histories and your records; approve it or hold it.
Check every case has an as-of time and an applied or unresolved clock rule.
Claude computes the intervals and drafts the banded summary. A second reviewer recomputes a sample; you check every figure.
Have ready
Compute intervals
Recompute and check
Draft the table
Check and hold
Use: You
Collect the ticket histories and the supplied service clock rules, scope and as-of dates.
Never paste credentials or full payment details.
Use: Claude
Ask Claude to compute status intervals, eligible time and wall-clock age from the clock rules, marking statuses with no rule as unresolved.
What to paste into the tool
Task: Interval sheet from pasted ticket histories and clock rules. Using only the pasted ticket histories (names replaced by codes) and the clock rules I pasted, compute each ticket's status intervals, eligible-time totals and wall-clock ages from the rule text, with an as-of time, and list every unresolved clock transition. If a status has no stated rule, mark it unresolved instead of choosing one. Use only the supplied case evidence and rules. Do not request or reproduce passwords, authentication codes, session tokens or payment credentials. Do not send, change records or accounts, assign work or commit any remedy or deadline. Mark every missing or contradictory fact as still to confirm instead of inferring it.
Use: The second reviewer
Recompute a sample and check the computed intervals for every status with a different rule.
Check paused versus customer-waiting treatment against the supplied clock rules; unresolved transitions stay unresolved.
Use: Claude
Ask Claude to group the tickets into the aging bands and list unresolved clock transitions from the checked sheet.
What to paste into the tool
Task: Draft aging table showing eligible time and wall-clock age; Explicit unresolved questions and proposed next human decision, not an executed action. Using only the pasted checked interval sheet, group tickets into aging bands, show eligible time and wall-clock age side by side with the as-of time, and list every unresolved clock transition. Do not recalculate any value. Use only the supplied case evidence and rules. Do not request or reproduce passwords, authentication codes, session tokens or payment credentials. Do not send, change records or accounts, assign work or commit any remedy or deadline. Mark every missing or contradictory fact as still to confirm instead of inferring it.
Use: You
Check every figure in the draft against the checked sheet; no onward action.
Check recipient scope and required authority before any later use; do not treat the draft as approval.
Best when: One conversation computes and lays out the table
What it does: ChatGPT computes; you check every number
Strong at: You can specify columns, calculations and groupings
Limit: Spreadsheet ceiling about 50 MB; split large exports
Free plan: Yes, limited (uploads, images, voice, data analysis)
Best when: A data tool does the arithmetic and the first draft
What it does: Julius AI computes and drafts; you check numbers
Strong at: Accepts CSV and Excel uploads for analysis
Limit: Files stored for only 7 days on Free, Plus and Business
Free plan: Yes, limited (7-day file storage)
Best when: Claude computes and drafts; two people check numbers
What it does: Claude computes and drafts; reviewers check
Strong at: Chats, writes, analyses data and codes
Limit: Interval arithmetic not evidenced; recompute a sample
Free plan: Yes, limited (usage caps)
Before you paste into any AI tool, remove any confidential information. Put it back at the end.
Deciding between ChatGPT and Claude for this? See the comparison.
Queue manager checks the figures against the supplied originals: in option A after the compute-and-lay-out step, and in options B and C before the summary is written.
No customer secrets in any prompt or handoff; cut down customer data before upload.
Queue manager confirms the final draft; the draft is preparation only and no downstream action is taken.
Check the result against your original inputs. Approve it before sharing or acting.