Choose one of three approaches. The steps for that option appear below.
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Claude extracts the conflicting identifiers into a worksheet, then drafts a minimal confirmation question. You check both stages.
Assemble sources
Extract identifiers
Check the rows
Draft the question
Confirm and label
Use: You
Assemble the thread and the approved identifier validation rules into one source set with stable IDs.
Never paste credentials or full payment details. Confirm nothing outside the supplied case evidence and approved rules is included.
Use: Claude
Upload the source set to one Claude chat and extract the conflicting identifiers with source locations.
What to paste into the tool
Task: Draft evidence worksheet with source IDs. Using only the uploaded files, build a worksheet. For each row give a source ID, the quoted span or original value, the rule or version reference, whether it is confirmed or only reported, and any gap. Do not fill gaps by inference. The case type is: ask a safe question to sort out two conflicting order numbers.
Use: You
Check each row against the original thread for this case: Two order numbers conflict with a partial screenshot reference.
Compare claims, values and rule applicability against the originals. Do not resolve missing or contradictory facts by inference.
Use: Claude
In the same chat, give the corrected worksheet and ask for a minimal reference confirmation question.
What to paste into the tool
Task: Draft safe identifier confirmation question and conflict note; Explicit unresolved questions and proposed next human decision, not an executed action. Using only the corrected worksheet and the rules in the uploaded files, produce the draft. Mark anything not supported as not stated in the files and list the open questions and the proposed next human decision. Do not state an executed action, remedy or deadline.
Use: You
Preparation only: do not send, publish, change records or accounts, assign work or commit a remedy or deadline.
Label the draft incomplete if a source or reviewer is missing. Check no order is guessed and no unrelated order details are disclosed. Check recipient scope and required authority before any later use; do not treat the draft as approval.
You build the evidence table by hand. ChatGPT drafts the question from the table only.
Build the table
Draft the question
Check and edit
Confirm and label
Use: You
Read the originals and build the table: conflicting identifiers with stable row IDs, source spans, values, rules and gaps.
Compare claims, values and rule applicability against the originals for this case: Two order numbers conflict with a partial screenshot reference. Never paste credentials or full payment details.
Use: ChatGPT
Give ChatGPT only the table and the approved rules; ask for a minimal reference confirmation question.
What to paste into the tool
Task: Draft safe identifier confirmation question and conflict note; Explicit unresolved questions and proposed next human decision, not an executed action. Using only this table and these rules, produce the draft. Each statement must name its table row ID. Mark unsupported items as not stated. List open questions and a proposed next human decision. Do not state any executed action, remedy or deadline.
Use: You
Check each statement against its table row and the originals; edit or remove unsupported lines.
Check no order is guessed and no unrelated order details are disclosed. Check recipient scope and required authority before any later use; do not treat the draft as approval.
Use: You
Preparation only: do not send, publish, change records or accounts, assign work or commit a remedy or deadline.
Label the draft incomplete if a source or reviewer is missing. Check no order is guessed and no unrelated order details are disclosed. Check recipient scope and required authority before any later use; do not treat the draft as approval.
You write the whole draft yourself. Gemini only lists unsupported statements and omissions against the originals. You decide each flag.
Write the draft
List the gaps
Decide and finish
Use: You
Read the originals and write the first draft covering both the confirmation question and the conflict note, with source IDs next to each statement.
Compare claims, values and rule applicability against the originals. Do not resolve missing or contradictory facts by inference. Check no order is guessed and no unrelated order details are disclosed.
Use: Gemini
Upload the cut down originals and your draft to Gemini and ask for a gap list only.
What to paste into the tool
Task: List of draft statements with no matching source and of source items the draft leaves out. Compare this draft with the uploaded sources. List (1) each statement with no supporting source, (2) each source item the draft does not mention, (3) any mismatch of value or version. Do not rewrite the draft. The case type is: ask a safe question to sort out two conflicting order numbers.
Use: You
Look at each flagged item in the originals; accept, reject or mark as still to confirm, and edit the draft.
Preparation only: do not send, publish, change records or accounts, assign work or commit a remedy or deadline.
Best when: One assistant for both stages and a single review place
What it does: Claude extracts and drafts; you check both
Strong at: The assistant sees all originals at once
Limit: Chat uploads capped at 20 files; split large sets
Free plan: Yes, limited (usage caps)
Best when: You pick every source span; raw originals stay out
What it does: You build the table; ChatGPT drafts; you check
Strong at: Extraction does not depend on an AI reading
Limit: Free plan allows 3 file uploads per day; paste instead
Free plan: Yes, limited (uploads, images, voice, data analysis)
Best when: The wording must stay human-authored
What it does: You write; Gemini lists gaps; you decide
Strong at: The tool output is a gap list, not draft text
Limit: Uploads limited to 100 MB each, 10 files per prompt
Free plan: Yes, limited (prompt caps)
Before you paste into any AI tool, remove any confidential information. Put it back at the end.
Deciding between ChatGPT and Claude for this? See the comparison.
Never paste credentials or full payment details.
Every claim is compared with the supplied originals and approved rules by the support agent.
No send, publish, record or account change, assignment, code execution on the case, purchase, remedy or deadline; you approve any later action.
Customer details cut down; no passwords, codes, tokens or payment credentials in any upload or prompt.
Missing source or reviewer: return a labelled incomplete draft.
Check the result against your original inputs. Approve it before sharing or acting.