Ask the customer for just the details needed to reproduce the problem

A draft clarification request covering only the missing reproduction fields.

Choose one of three approaches. The steps for that option appear below.

Choose an option above. On a phone, swipe the tabs left or right to see all options →

Claude: compares the fields and drafts the questions

Claude compares known facts with the reproduction fields, then drafts only the unanswered questions. You check both.

  1. You

    Have ready

  2. Claude

    Compare the fields

  3. You

    Check the worksheet

  4. Claude

    Draft the questions

  5. You

    Check and hold

  1. Have ready: the fault report and checklist

    Use: You

    Collect the fault report, the reproduction checklist and the approved rules, scope and as-of dates.

    Check

    Never paste credentials or full payment details. Check the rules supplied are the approved version.

  2. Compare facts with the required fields

    Use: Claude

    Ask Claude to list which reproduction fields are known, not stated or unclear, with row IDs and quotes.

    Details

    What to paste into the tool

    Task: Draft evidence worksheet with stable row IDs, source references, original values or quotes, rule/version references, and unresolved gaps. Using only the attached files, compare the facts in the fault report with each field on the reproduction checklist and list which fields are known, not stated or unclear. For each item give a row ID, the exact quote or original value, where in the source it came from, and the rule or version that applies. List anything missing or contradictory as NOT STATED. Use only the supplied case evidence and rules. Do not request or reproduce passwords, authentication codes, session tokens or payment credentials. Do not send, change records or accounts, assign work or commit any remedy or deadline. Mark every missing or contradictory fact as not stated in the files instead of inferring it.

  3. Check the worksheet against the originals

    Use: You

    Check each row against the original fault report and checklist.

    Check

    Compare claims, values and rule applicability against the originals. Do not resolve missing or contradictory facts by inference.

  4. Draft the unanswered questions

    Use: Claude

    Ask Claude in the same chat to draft only the unanswered questions, ordered by diagnostic value.

    Details

    What to paste into the tool

    Task: Draft focused clarification request mapped to missing fields; Explicit unresolved questions and proposed next human decision, not an executed action. Using only the corrected worksheet and the attached rules, draft only the questions for unanswered fields, ordered by diagnostic value, each mapped to its missing field. Cite worksheet row IDs for every statement and keep unresolved items visible as not stated. Use only the supplied case evidence and rules. Do not request or reproduce passwords, authentication codes, session tokens or payment credentials. Do not send, change records or accounts, assign work or commit any remedy or deadline. Mark every missing or contradictory fact as not stated instead of inferring it.

  5. Check the request and hold it

    Use: You

    Check that each question maps to a missing field and keep unresolved questions visible.

    Check

    Check every question closes a diagnostic gap without requesting secrets. Check recipient scope and required authority before any later use; do not treat the draft as approval.

Before you paste into any AI tool, remove any confidential information. Put it back at the end.

Tools in this workflow

Deciding between ChatGPT and Claude for this? See the comparison.

Final check

Support agent compares the evidence worksheet with the supplied originals before the second stage starts.

Never paste credentials or full payment details. No customer secrets in any prompt or handoff; cut down customer data before upload.

Support agent confirms the final draft; the draft is preparation only and no downstream action is taken.

Check the result against your original inputs. Approve it before sharing or acting.

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