Compare churn explanations with usage evidence

A draft churn explanation matrix separating stated reasons, observed patterns and explanations still open.

Choose one of three approaches. The steps for that option appear below.

Choose an option above. On a phone, swipe the tabs left or right to see all options →

Vizly: profiles the extract, you classify the findings

Vizly profiles usage patterns with inspectable code; people alone classify findings into reasons, patterns and possible explanations.

  1. You

    Check, upload, check parse

  2. Vizly

    Profile per exposure window

  3. You

    Build the findings ledger

  4. The research lead

    Recompute, draft, check matrix

  1. Check the extract, upload and check the parse

    Use: You

    Have ready: exit accounts, matched pre-exit usage histories, bounded question and permitted-use limits; the data owner's written confirmation that uploading this extract is permitted. Upload only the fields the question needs, as CSV or Excel, and check the parsed columns match your file.

    Check

    The vendor states uploaded data is encrypted, isolated and deleted after one hour of inactivity on the free tier; decide with the data owner whether that matches the permission. This record does not establish that upload is permitted. Check row counts and key fields against the original.

  2. Profile usage per exposure window

    Use: Vizly

    Ask Vizly to summarise pre-exit usage patterns within each exposure window, generating the Python or R code so you can inspect it.

    Details

    What to paste into the tool

    Task: exit accounts and matched pre-exit usage histories; Bounded research question and permitted-use limits; Confirmed extract with a written upload-permission decision; Parsed dataset checked against the extract; Pattern summaries per exposure window with the generated code. Summarize pre-exit usage within each exposure window relative to the exit date. Separately list any post-exit observations. Show the code you ran. Keep the received originals and earlier results alongside this step output; do not treat carried items as newly generated or checked.

  3. Build the findings ledger

    Use: You

    Record each finding as stated reason, observed pattern or possible explanation, with the exposure window and product availability period noted for each observation.

    Check

    Compare values, dates and identifiers against the originals; confirm consent and permission limits; avoid sensitive motive inference.

  4. Recompute, draft and check the matrix

    Use: The research lead

    Recompute a sample of summaries; draft the matrix separating stated reasons, observed patterns and possible explanations; post-exit usage is not evidence of pre-exit cause.

    Check

    Post-exit observations stay flagged; consent and temporal linkage checked before the brief is complete; unresolved findings stay visible.

Before you paste into any AI tool, remove any confidential information. Put it back at the end.

Tools in this workflow

Final check

Stated reasons, observed patterns and possible explanations stay separated.

Each explanation carries an explicit exposure window relative to exit.

Post-exit usage is not used as evidence of pre-exit cause.

Consent and temporal linkage are checked by the research lead.

Check the result against your original inputs. Approve it before sharing or acting.

What still needs checking
  • Hex single-file upload without a data warehouse is unstated on the fetched page (option B).

Share this page