Prepare a faulty-purchase complaint evidence pack

A dated chronology, an evidence index and an unsent factual complaint letter.

Choose one of three approaches. The steps for that option appear below.

Choose an option above. On a phone, swipe the tabs left or right to see all options →

Gemini Notebook: drafts the complaint pack

You supply the facts. Gemini Notebook drafts; you check and decide.

  1. You

    Get materials ready

  2. Gemini Notebook

    Draft cited chronology

  3. You

    Check citations, set IDs

  4. Gemini Notebook

    Draft fact split and index

  5. You

    Check export, choose remedy

  6. Gemini Notebook

    Draft unsent letter

  7. You

    Check words, keep unsent

  1. Have ready: purchase documents and fault notes

    Use: You

    Receipt, warranty, photos and dated fault notes; select the documents for the evidence pack.

  2. Draft the cited chronology

    Use: Gemini Notebook

    Add documents as sources to a notebook; draft a date-ordered chronology with citations.

    Details

    What to paste into the tool

    List the events in these sources in date order. For each event give the source name and a citation. If a date is unclear, write UNCLEAR instead of guessing.

  3. Check citations and assign evidence IDs

    Use: You

    Open every citation; correct or delete unmatched details, mark unclear lines unresolved and assign checked lines evidence IDs E1, E2, E3.

    Check

    Each line matches a document you hold; anything unconfirmed is marked unresolved, not deleted silently. Open every citation and confirm the date and detail match your document.

  4. Draft fact labels and export evidence index

    Use: Gemini Notebook

    Use checked chronology and IDs to separate documented statements from claims/opinions, build a Data Table evidence index and export to Google Sheets.

    Details

    What to paste into the tool

    Using only my sources, separate statements shown in a document from my own claims or opinions. Then create a Data Table with columns: evidence ID, date, event, source name.

  5. Check export tabs and choose the remedy

    Use: You

    Check the Sheet's first-tab table and second-tab citations against chronology; label unclear items unresolved and choose repair, replacement or refund.

    Check

    The remedy is your decision; the tool did not choose it; unresolved items stay labelled. Compare the Sheet rows with your checked chronology; check both tabs.

  6. Draft the unsent complaint letter

    Use: Gemini Notebook

    Use only checked facts, evidence IDs and your chosen remedy to draft an unsent complaint letter.

    Details

    What to paste into the tool

    Draft a factual complaint letter using only the confirmed facts I list and the remedy I state. Do not add facts. Keep it unsent.

  7. Check exact words and keep pack unsent

    Use: You

    Check every claim points to an evidence ID; approve exact words and remedy, then keep chronology, evidence index Sheet and letter together.

    Check

    Read every sentence; remove anything that does not point to an evidence ID. Each claim links to evidence; you checked the remedy and the exact words; the letter stays unsent until you approve them; nothing has been sent.

Before you paste into any AI tool, remove any confidential information. Put it back at the end.

Tools in this workflow

Final check

Never paste credentials or full payment details.

Every claim in the complaint links to an evidence ID you assigned.

The purchaser chooses the remedy and approves the exact words.

The letter stays unsent; no retailer contact, filing or return booking happens.

Check the result against your original inputs. Approve it before sharing or acting.

What still needs checking
  • Whether uploading complaint documents to any tool is acceptable for your data is for the purchaser to confirm against each vendor's terms.
  • Notion AI plan fit is still to confirm: the fetched page places agent features under the Business plan and trial AI under Free.
  • Uncertainty labelling is carried by the purchaser in every option; no fetched page states it as a tool operation.

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